Who we are
Our website address: https://bdstpet.com
Operated by: HeNan BD ST CO., LTD
Address: No.1201, Yinshan RD , Zhengzhou, Provincia de Henan, China
Email: Elsaexporter@gmail.com
Information We Collect
When you place an order:
Name, billing/shipping address, email, phone number, order details, and payment information (processed by third-party gateways — we do not store full card numbers).
When you contact us:
Your name, email, and message content.
Cookies
We use cookies to keep your shopping cart working, analyze site traffic (e.g., Google Analytics), and show relevant ads (e.g., Facebook, Google). You can disable cookies in your browser, but some features may not work.
How We Use Your Information
Process and ship your orders
Respond to your inquiries
Improve our website and customer service
Send marketing emails (only if you opt in; you can unsubscribe anytime)
Sharing Your Information
We do not sell your personal data. We share it only when necessary:
Shipping carriers：To deliver your order
Payment processors (e.g., PayPal, Stripe)：To process payments
Analytics providers (e.g., Google Analytics)：To understand site traffic
Advertising platforms (e.g., Facebook, Google)：To show relevant ads
Legal authorities：When required by law
Data Retention
Order information: 7 years (for tax and legal compliance)
Account information: Until you close your account
Customer inquiries: 2 years
Marketing data: Until you unsubscribe
Your Rights
You have the right to:
Access the personal data we hold about you
Request correction or deletion of your data (subject to legal obligations like tax records)
Opt out of marketing communications
To exercise these rights, email us at Elsaexporter@gmail.com. We will respond within 30 days.
Data Location
Our website is hosted in China. Some third-party services (e.g., Google, PayPal) may transfer data internationally under standard contractual clauses.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Changes to This Policy
We may update this policy. The latest version will always be posted on this page.
Contact Us
For privacy questions or requests: Elsaexporter@gmail.com.