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Frequently Asked Question!
Our MOQ varies by product, typically ranging from 50-200 pieces per item. We offer flexible MOQ options for new customers to help reduce inventory risk.
For first-time orders, we accept 30% deposit with 70% balance before shipment. Regular customers can enjoy better payment terms after establishing a business relationship.
Standard production takes 5-15 days after sample approval. For urgent orders, we can arrange expedited production with additional fees.
Yes, we offer sample orders at wholesale prices plus shipping costs. Sample costs are refundable upon placing a bulk order.
Yes, we provide comprehensive OEM/ODM services. You can customize packaging, logo or designs (for toys/accessories) based on your brand requirements. Design files and mold costs are quoted separately, and we’ll sign a strict confidentiality agreement to protect your intellectual property.
We stand behind the quality of our products with a comprehensive after-sales package. We offer a 12-month warranty covering manufacturing defects – we’ll replace or refund any defective items free of charge. Additionally, we assign a dedicated account manager to handle any quality claims within 48 hours, ensuring quick resolution and minimal disruption to your business.